unacceptable amount for closing an account

I am absolutely disgusted at the fact that I opened the incorrect on the 31 October, only to realize when I was standing in the shops on the 9 November that it was a flexi fixed account and not a access immediately account. When I phoned in the only option I had was to cancel the account. When asking for them to do so I was hit with a fee of R750 to do so.

The lady said on the phone I had 5 days to close the account if it was the incorrect account and then it would be no fee, and said I must read the terms and conditions. When asking her to show me exactly where this is stated, she said that it is not stated in there it is just something they do.

I closed the account because I had transferred all my money over and had nothing to live off, but I am very angry at the fee that I had to pay.

FNB I would like this refunded to me I think this is disgusting, and perhaps I do need to start looking at a different bank.