UNACCEPTABLE!!

I am NOT sitting on the line with your RUDE call centre agents!!! I am a new client of FNB, infact Just yesterday i decided to make the switch over from ABSA to FNB. Well, needless to say. i have been utterly dissapointed from the get go!!! Firstly, your agents are rude and so unhelpful , when a client calls your customer care number you are so confused as to which direction to turn to due to the one million "Press 1, Press 2" WE JUST WANT TO SPEAK TO AN AGENT - although they are disgustingly rude and unhelpful! "How can we help you" i dont think your agents know the meaning of that! Secondly, i have just received a phone call from a stranger i have never stating that my personal information has been sent to him via FNB!!!!!!! All my credit card information aswell as my personal details. This is Unacceptable and i need an explanation right away!!! you have violated the POPI act and i will make sure this matter is escalated! I am second guessing whether i made the right decision. I have never in my whole 14 years of banking with ABSA , i have never experienced such negligence! FNB , EXPLAIN!!!