Unacceptable!!!!!

What a disappointment!!! Downgraded on fnb connect sim in March. (To my knowledge it should have been downgraded 1st of April 2018) they still took the ultimate package amount from my account! Phoned and asked why they took the ultimate package amount if i have been downgraded? The lady said that they have not downgraded me as yet and it will only be applicable from 1 May 2018. So for April i am still on the ultimate package ... i made a few calls and my minutes are finished for the month of April. Phoned again and asked how can it be finished if im still on the ultimate package....... nooooo you have been downgraded! Charged for both packages. So all my minutes are finished and its only the 5th because the people who work there does not know what is going on! They give through the wrong information or they keep you in the dark, but every month i pay on time, money is all they care about. Customer care? Doesnt exist! They are in the wrong, but who cares they got their money!