Unacceptable

Good evening Naomi Thank you for your call. Someone from premier banking did come back to me and basically waffled on, saying much about nothing. I eventually lost concentration, told him not to bother to come back to me but I did highlight to him that the receptionist at the SLOW lounge was not FNB staff; however she represented the company and the brand FNB and should be taken to task with the manner in which she handled the situation. I am busy checking my FNB card statement and I see I was charged R250 x4 for SLOW lounge access at Lanseria, when we left JHB for Cape Town. Furthermore, what makes this even more frustrating is that my husband received an sms inviting him to visit the new slow lounge at Lanseria. I asked the receptionists twice when we arrived at the lounge if we would be charged and we were advised no. Not meaning to be ungrateful, but I am sure something I may have gotten at the Total garage would have been far more enjoyable and fresh, as my daughter’s boyfriend had an upset stomach after eating a wrap from the lounge. My husband has officially decided tonight to make the transition AWAY from FNB as everyone seems to push the buck onto somebody else and as forward thinking as FNB is, they seem to have lost the personal touch.