Unacceptable

I bought an iPhone on 28/10/24 from my FNB APP product shop. Completed the application and the FULL payment (not a small amount) was successful. After completion followed by an error message. Then received confirmation of payment done. But there was no email, message or any kind of communication with an order number. Yesterday I contacted FNB asking for the order number. After speaking to various consultants no one was able to give me an order number. Later on I did receive a call from FNB informing me that there was a problem and my payment was successful but the order was unsuccessful. However FNB will refund my money to my account and then I can retry to buy the phone!???? LOST for words… I asked how long will it take & will the phone still be available? The reply was the refund can take up to 7-14 working days. And NO guarantee if the phone will be available. Really FNB!!!!??? Today FNB calls me after I sent a written complaint again informing me that they will look at the matter BUT it takes 5 working days!!! FNB the mistake was on your side NOT mine BUT I have to wait now for my own money from my own bank to buy a phone from you which I wanted to buy from day one!!?? Does that make any sense!!!??? In the meantime I have to pay for your mistake!!???

#FNB #FNBConnect #FNBCustomercare