TS
Tanya S

1 reviews | Active since Oct 2015

14 Oct 2016, 12:08

Unacceptable

<p>Good day</p> <p>*Firstly, I am a working lady, so I only have one hour lunch to do my business, today is the second day that I have to sit there in a long que with only ONE lady on the job, 5 services station and only 1 person.</p> <p>*Secondly, In the begining of October I made a R500 loan to be deducted on the end of the month when my salary comes in. I had to ask my mother for R600 because this is is a tough month for us and I needed petrol ect. I spoke to the branch manager and he said all they can do for me is give me another R500 laon, I don't want another loan with more intrest, I only want my R140 back, and he also said "on the top there usualy stands that whenever I receive money in my acc they take it right away" so sitting there for more than an hour I don't have time to read through everything, I feel that the FNB representetive must point out the important details such as that. but all she told me was that they are going to withdraw the whole amount on the end of the month that was our agreement. so now I am totaly broke, can't even buy a bread, because you thought it would be nice to take all my money in the middle of the month, I am very unhappy, I realy want to close my acc on the end of the month</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Oct 2016, 12:44
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)