Unable to View Accounts (Online Banking Issues - Again!)

This is my 2nd review of FNB Online banking. 1st review done in March after opening the account & experiencing issues logging in. I am an existing client. I hold accounts with other banks & don't experience such problems I am again experiencing issues logging in. Each time I have logged in I get a notifcation stating "You need your chip and PIN card verified at an ATM". I don't even have a card as I have just savings accounts. I sent through an email to info@fnb (Ref: CRM:***), rbjacobs@fnb (Ref: ***). Onlinebanking@fnb has requested that I fill in documents. what is the purpose of all of these completely frustrating & unnecessary items? . All i want is to view my account online but it proves to be such a hassle. The lack of assistance from the channels i have approached is completely unacceptable. I sent through emails early November, we are now nearing end Dec & still I am unable to access my accounts, My money is held with your institution & I am seriously thinking of moving it elsewhere. PLEASE refer me t someone who is willing to assist as I