RH
Rudi H

1 reviews | Active since Apr 2010

19 Nov 2015, 15:58

Unable to verify Trust Business Account - 3 Months

Hi Guys,<br> I've been unable to get my new business cheque account for my trust verified for 3 months now.<br> Initially I phoned the call centre to check what documentation was needed to open an account for a Trust. I was told I can also open the account online and just email the documents and that this is quick and easy...<br> <br> After verifying my information (Also had to resend all the documents about 4-5 times to the same email address) I was sent a form to complete to \finalise"the process. This form contained someone else's information including their ID"

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Nov 2015, 16:45
Official
Hello jrheystek,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 816029.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)