LG
Lynne G
1 reviews | Active since Mar 2012
20 Jun 2019, 10:09
Unable to use eBucks due to OTPs etc not reaching my Cellphone Number
As if it is not enough that FNB penalizes me because I do not wish to have the banking app on my cellphone, the little ebucks FNB provides (which we all know are even less than my monthly banking charges), I am now unable to use. This, is apparently due to a technical issue, preventing the OPT reaching my cellphone number. I have logged a call 2019-06-14 at 17:15 and still await the feedback on the escalation that was apparently made.
Helpful (0)
Replies (4)0
Replies (4)
FNB (First National Bank)'s replyOfficial
20 Jun 2019, 11:56Good day Lynne,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply20 Jun 2019, 11:56
Official
Good day Lynne,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
LG
Lynne G's updateReviewer Update
25 Jun 2019, 17:03...and STILL being inconvenienced.
FNB, please FIX THE PROBLEM! I am still unable to use eBucks!
And i please do not want to speak to the arrogant agent I was dealing with previously.
FNB, please FIX THE PROBLEM! I am still unable to use eBucks!
And i please do not want to speak to the arrogant agent I was dealing with previously.
LG
Lynne G's update25 Jun 2019, 17:03
Reviewer Update
...and STILL being inconvenienced.
FNB, please FIX THE PROBLEM! I am still unable to use eBucks!
And i please do not want to speak to the arrogant agent I was dealing with previously.
FNB, please FIX THE PROBLEM! I am still unable to use eBucks!
And i please do not want to speak to the arrogant agent I was dealing with previously.
LG
Lynne G's updateReviewer Update
27 Jun 2019, 13:28WOW FNB, REALLY???
I am still waiting for the problem to be fixed!
Can someone competent please attend to the problem urgently.
I am still waiting for the problem to be fixed!
Can someone competent please attend to the problem urgently.
LG
Lynne G's update27 Jun 2019, 13:28
Reviewer Update
WOW FNB, REALLY???
I am still waiting for the problem to be fixed!
Can someone competent please attend to the problem urgently.
I am still waiting for the problem to be fixed!
Can someone competent please attend to the problem urgently.
LG
Lynne G's updateReviewer Update
04 Jul 2019, 09:47I am STILL NOT ABLE TO USE EBUCKS
I do not receive an OTP
SORT THE PROBLEM OUT ALREADY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
LG
Lynne G's update04 Jul 2019, 09:47
Reviewer Update
I am STILL NOT ABLE TO USE EBUCKS
I do not receive an OTP
SORT THE PROBLEM OUT ALREADY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!