Unable to upgrade and callcenter # redirects me to wrong callcenter.

Trying to upgrade my cheque/credit account, but there is no option on the app or online banking, only to sign up for a new account which I do not want.

Tried to phone the Private Clients # on ********** but the system is smart enough to know I am a Premier clients and so I get redirected to the wrong callcenter to get my account upgraded.

So they do try and redirect me to the Private Clients callcenter, but the 1st time I was disconnected, and second time just couldn't get through. The Premier callcenter lady really tried to help, but what to do?