1 reviews | Active since Mar 2013
Unable to update address.
I have moved to Cape Town from Pretoria in 2013. I have gone to FNB branches multiple times now in order to update my address on their system. When Mr. Delivery delivered my new cards today, it still had my old address from Pretoria from 4 years ago. Off course I don't have proof of that address as I haven't lived there for a long time. I don't understand how it can be so difficult to update your address on their system. I am fed up with having to go to a branch in person with all my proof, only for the updates not to reflect on the system. FNB, WHAT DO YOU WANT ME TO DO TO UPDATE MY ADDRESS!?
Hello Tones.rsa
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello Tones.rsa
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)