Unable to transfer money from my flexi bond account to my cheque account[will be charged charges due to this]

Item: FNB (First National Bank)
Rating: 1
Author: Mandla F

I am unable to transfer money from my flexi bond account to my cheque account, this is really frustrating because I have deposited extra funds (into my flexi bond) that I would like to transfer back to my cheque account so that all my debit orders don't bounce today at 12:00 (30th November 2018).

I am wondering is FNB will recompense me if my debit order fail/bounce and I am charged penalties and overdraft interest rates charges.

This bank is extremely stupid, I also tried to use their "Secure Chat" service "team of bankers" and there was no response.

This matter was also forwarded to Mfezeko Ngwanya on 29 November 2018 at 12:30 Reference: Rl ********** 7934 and till today I haven't received any response/resolution meaning 12:00 mid-night I will be charged penalties.

Can someone from FNB please help.

I am getting Error code: 53309 *** 01Invalid Nominated Account/Withdrawal

Helpful (0)

Replies (2)

Mandla F's updateReviewer Update

03 Dec 2018, 14:41

Its's been more than 3 days now and I have not yet received any feedback from FNB, Pathetic customer service.

Mandla F's update03 Dec 2018, 14:41

Reviewer Update

Its's been more than 3 days now and I have not yet received any feedback from FNB, Pathetic customer service.

FNB (First National Bank)'s replyOfficial

03 Dec 2018, 15:09

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply03 Dec 2018, 15:09

Official