Unable to transfer from Savings to Check

I have tried transferring funds from my "Savings Pocket" to my Cheque account. It says "the device is unverified". I then had a chat on the app with a Stanely Yingwane. I briefed him about my situation and he kept telling me that "My device is unverified". I eventually asked him, so what do I do if I am stranded in another city and needed to transfer funds from my Savings to my Cheque, and this had to happen? What then? Do I sleep outside because I can't access my funds? It's not as if I am asking for a loan! So because I cannot find the first phone that I registered the phone on I no longer have full access? What if my phone aS ******? Must I then rather find the thieve first and then asking for access to my app? You guys developed an app yet you didn't create an algorithm that counters this problem. So the app says that I can purchase something and then it will be verified. That's also a fail. I can't even drive to an ATM because that's also useless. Besides, imagine I needed fuel to get to an ATM and back or whatever the case is. The bank is minimizing staff yet the apps aren't fully functional and the staff isn't even fully equipped with tools to assist customers like myself that is left stranded. I now have to loan money because this whole FNB saga is useless. Makes me rather not want to use the "Savings Pocket" in case of another fail.

P.s. Ignore all grammatical errors.