LJ
Louis J

1 reviews | Active since Feb 2016

01 Apr 2016, 10:55

Unable to transact on line

I have recently opened an FNB business account although I bank with another institution in my personal capacity.<br> <br> The client service from FNB has really been very bad - I have sent them all the required information to open the bank account and for FICA purposes. After receiving my FNB business bank card and PIN, I am now not able to do on line banking as it appears they have not updated their system with my information.<br> <br> In fact they have very old dated information which would mean that my information would have been sent to wrong recipients.<br> <br> I am considering further steps and would think twice had I known about this bad service from FNB.<br> <br> Louis de Jager

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Apr 2016, 11:30
Official
Hello Louis_review,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)