LJ
Louis J
1 reviews | Active since Feb 2016
01 Apr 2016, 10:55
Unable to transact on line
I have recently opened an FNB business account although I bank with another institution in my personal capacity.<br> <br> The client service from FNB has really been very bad - I have sent them all the required information to open the bank account and for FICA purposes. After receiving my FNB business bank card and PIN, I am now not able to do on line banking as it appears they have not updated their system with my information.<br> <br> In fact they have very old dated information which would mean that my information would have been sent to wrong recipients.<br> <br> I am considering further steps and would think twice had I known about this bad service from FNB.<br> <br> Louis de Jager
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Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
01 Apr 2016, 11:30Hello Louis_review,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply01 Apr 2016, 11:30
Official
Hello Louis_review,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
