1 reviews | Active since Mar 2009
Unable to transact from the morning
<p>I have been with FNB for many years and would never have thought to move my banking account but after today I am not sure.</p> <p> </p> <p>First thing i noticed was the banking app not working. I managed to log into the online banking portal but was struggling to do so and eventually got in.</p> <p> </p> <p>I then decided to go out for lunch but was declined on 3 attempts after ordering. Went to the ATM and machine spits out my card.</p> <p>Went to another take out place and still could not swipe. The embarrassment! Cannot fill fuel in my vehicle even.</p> <p> </p> <p>A courtesy sms or email should have been sent out to notify clients of the issue but nothing.</p> <p>I could not even get hold of the private banking call centre and when i managed to get hold of my private banker it was just a sorry and we dont know when it will be back online story.</p> <p> </p> <p>Really disappointing service.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
