SM
Shaheen M

1 reviews | Active since Mar 2009

01 Nov 2016, 15:01

Unable to transact from the morning

<p>I have been with FNB for many years and would never have thought to move my banking account but after today I am not sure.</p> <p> </p> <p>First thing i noticed was the banking app not working. I managed to log into the online banking portal but was struggling to do so and eventually got in.</p> <p> </p> <p>I then decided to go out for lunch but was declined on 3 attempts after ordering. Went to the ATM and machine spits out my card.</p> <p>Went to another take out place and still could not swipe. The embarrassment! Cannot fill fuel in my vehicle even.</p> <p> </p> <p>A courtesy sms or email should have been sent out to notify clients of the issue but nothing.</p> <p>I could not even get hold of the private banking call centre and when i managed to get hold of my private banker it was just a sorry and we dont know when it will be back online story.</p> <p> </p> <p>Really disappointing service.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Nov 2016, 16:34
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)