Unable to transact

Okay, I should actually award -10 stars here. I love FNB, its technology, apps, simplicity. But that has been an issue since forever, is the issue where you can make no payments, buy nothing, and have no ability to transact - if you dont approve the transaction on the app. The app DOES NOT always give you the ability to approve a transaction. I've tried N-U-M-E-R-O-U-S times to "delink" the app - but NO AVAIL.

You simply can not do that.

I've installed the app on another phone, on a new phone - still no avail.

Browser-wise, it tells you to do this and that to authorize your browser - well, you simply cant. After following the instructions - online banking does not allow you to authorize your browser.

So this weekend I tried to set up my banking app, again. But it keeps telling me that my username doesnt exist. I'm signing in online with the exact same username!!!

I'm fed up with this.

Honestly - capitec - here I come. I've had it with these endless issues.

I' I have called the support number btw. SO after having some cake and tea and a nice teleconversation with a computer, my issue is still not resolved.

So here is my 2-step plan: Write a complaint here, and move to capitec.

One done.