1 reviews | Active since Jul 2016
Unable to supply FNB cell phone connection!
I now have to return to the Hertbee****rt branch for 9th time after they are still unable to connect my recently purchased FNB Cell phone. Every time there I have had to wait more than an hour to be served following which all the promises of my connection have not transpired. It is impossible to directly contact the Branch, which is unacceptable. Meanwhile, I am being billed for a service which they still have not supp****. Yet, I am receiving emails confirming that my cell number has been activated. ENOUGH IS ENOUGH.
Good Day Anna Forbes ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Anna Forbes ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***