1 reviews | Active since Mar 2018
Unable to reverse their own debit order.
I’ve been with FNB for over 10 years and I’m now a Private Client cheque card holder. I have a loan that was overdue and it was standing at R2800. Yesterday I received a debit order of R2757. Way far from what the instalment was. I called for a debit order reversal but they can’t reverse it. They are unable to reverse their own debit order but can reverse others. I want my money back and pay what you deserve or else I close that ****** Private Client account. I need to pay my medical bills.
Good day January Mokhali,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day January Mokhali,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)