1 reviews | Active since Aug 2011
Unable to reverse an unauthorized Deduction
Went to branch after SARS ********ly deducted monies from my savings account. No proof of correspondence between SARS and them can be provided by FNB as their legal department is not working over weekends. As I'm suppose to pay rent and food this kind of UNPROFESSIONAL handling of my complaint and non resolution sucks BIG TIME.<br> <br> BEWARE YOUR MONEY IS NOT SAFE WITH FNB.<br> <br> Bongi handled the whole query in a very UNPROFESSIONAL manner as not knowing the Bank laws resulted in numerous phone calls with NO Positive result. Giving wrong information and backtracking on her own words. even assuring me that NO ONE CAN TOUCH my money without my concent, what a lot of ******** <br> <br> As in her words there should have been some form of communication between me, the Bank and SARS all of which failed to happen.<br> <br> SHAME ON FNB for mishandling my money in such a GROSS MANNER!!! For sure I'm changing banks and nothing you can say and do will ever change my mind in future.<br> <br> PLEASE do NOT come with that **** of ---- We are very sorry for the inconvenience caused etc etc etc as this means NOTHING just a lot of ********.<br> <br> Pay back my money before I close my account with you \*********"!!!"""
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 635599.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 635599.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
