Unable to resolve query or provide feedback

<p>FNB have not been able to provide answers to the *****lent debits on my account for the past two months.</p> <p>I have reported the matter and was given this ref # rf ********** 701. To date i have not received further communication from FNB, i have been following up since my initial report over a month ago, i was told feedback could not be sent as my cell # was incorrect, i fail to understand this as two consultants i spoke to confirmed the correct cell number on system, Why are they not able to provide feedback to me, this from the bank claiming to be the best, and enticing people to switch to FNB, while they are unable to solve simple queries with existing clients!!</p>