KW
Kervin W
1 reviews | Active since May 2012
27 Aug 2019, 12:23
Unable to report *****
I have been on the phone for a combined total of 3 hours trying to report a **********ly opened account on my name. If I wasn't holding for my call to be answered, I was holding on for a ***** Call Centre agent named Rodney to co come back to me with regards to cancelling the ********** application. I have waited on the call for 30 minutes and he hasn't come back to me. If this application gwts processed I will be going to the ombudsman..
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
27 Aug 2019, 13:09Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***
FNB (First National Bank)'s reply27 Aug 2019, 13:09
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***