Unable to register web profile because of pending registration

A few weeks ago I inquired about registering for an FNB account as I needed to access PayPal payments.

Subsequently, I became aware that I can register for a free web profile to transfer the PayPal payments into my Standard Bank account.

However, because of my previous inquiry, I have a pending registration which prevents me from registering again. I called the helpline, only to be told that the only way this can be resolved in by me going into the branch. As my household is vulnerable to the Corona pandemic this is an option I would like to avoid and would therefore really appreciate it if there is a way to cancel the profile my first inquiry created online, especially as I now have a PayPal payment I am unable to access.

I am expecting to work with Australian clients more in the future, in which case I will be able to open an account with FNB but would really appreciate starting with the web service until this possibility has become a reality.