Unable to reach the Premier Department

How inflexible can you be. I am on the Premier Suite package and when you call the *** number you have to enter an ID number which I don't have because I am not South African.. How dumb of you FNB, surely you could change the system to request a card number instead of an ID number or do you only have south Africans that bank with you!!! Come on FNB, this is really not rocket science. I am having to use all my airtime to get someone to transfer me to your Premier Suite department because your general banking department has been transferring me from pillar to post. This is not premier service!!!