TW
Trevor W
1 reviews | Active since Jul 2011
25 Feb 2016, 16:36
unable to provide statement breakdown
Justine Feldman is unable and unwilling to assist.<br> <br> Query:<br> An amount of R2,342.40 was paid into my investment account on 07/01/16. This amount is all the contributions before 07/01/16. But now on 07/01/16 there was a flexi fix contributions paid of eB4790. <br> <br> Now if this eb4790 is included in the amount of R2,342.40 paid on 07/01/16 then please provide me with a full statement breakdown to proof that.<br> <br> If not, then when will this contribution be paid into my investment account as my investment account matures on 26Feb16.
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Replies (1)FNB (First National Bank)'s replyOfficial
25 Feb 2016, 16:51Hello tjwahp,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 876441.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 876441.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply25 Feb 2016, 16:51
Official
Hello tjwahp,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 876441.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 876441.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
