Unable to proceed with Life Cover Application - Too much Hassle

I completed an online form a number of days ago. When no one got back to me, I sent an e-mail to FNB to say this. Monday afternoon, a gentleman did phone me but we were cut off. On Tuesday, he phoned back but I, unfortunately, had a medical emergency that involved getting someone to hospital, which is not FNB's fault, so I could not speak with him. This morning, a lady from FNB phoned me and then she told me that FNB did not offer a life policy for ten years only even though that is what the website says and that is what I had filled in a form for. She did say she would get someone to phone me, which is fine. However, owing to my schedule, I need to accelerate this, so I completed another online application. I then phoned FNB to see if we could get this done quickly. I spoke with Lerato, who put me through to credit card applications. I do not need a credit card. I have now given up on FNB and will be looking elsewhere for life cover.