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Phumelela M
1 reviews | Active since Jul 2017
03 Dec 2018, 13:55
Unable to port to FNB connect sim
My parents have a problem here they bought a phones at FNB (after I pestered them for days). This was on the 16th. They've been trying to port their numbers (I've also tried to assist them with this) but to no success. Now they are stuck with these phones that they cannot use. The FNB help line is worse yoh you call and hold the queue for over 20 minutes. Please assist.
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FNB (First National Bank)'s replyOfficial
03 Dec 2018, 14:22Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply03 Dec 2018, 14:22
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards
Hello Peter Complaints Team
*** (option one)