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Laurent S

1 reviews | Active since Aug 2017

21 Aug 2017, 14:28

Unable to port FNB Connect sim card back to Vodacom

I was interested by a Flexi Connect contract at FNB, reason why i had to buy a FNB SIM card, and ported my previous Vodacom pre-paid number.

1/ For an unknown reason the month-to-month contract has been denied, although my bank account has always been in good standings. It was no phone involved, only a sim card. I never got any answer from FNB regarding the matter, they just don't give any explanation about why a contract has been denied. 2/ I am no longer interested in the FNB sim as the network is not as good as expected. 3/ I wanted to port my FNB number back to Vodacom. After *** calls a lady eventually told me that the sim can only be ported after 60 days, what surprisingly nobody told me before.

I travel quire often overseas and the FNB sim (currently pre-paid) doesn't allow me to access the international roaming, and that sucks.

I just want my sim back to Vodacom, as simple as that. FNB is clearly abusing, and as a consequence we have started to move our assets to another bank.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Aug 2017, 14:46
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

Your complaint has been routed to the relevant department and I have requested that they provide feedback.

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I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

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