EE
Eugene E
1 reviews | Active since Mar 2009
02 Jul 2015, 13:26
Unable to Pay Supplier
I tried to pay a supplier using my credit card via Online banking. However, I received no notification that the transaction had been charged to my card. It also did not show up in my accounts in Online banking. I then phoned the call centre and they told me I needed to try again. I did so and I got the same result: the payment has not even been registered, it seems, by FNB's system. How am I going to pay the supplier if there is a glitch in FNB's system?
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FNB (First National Bank)'s replyOfficial
02 Jul 2015, 14:00Hello ubuhlalu,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 715253.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 715253.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply02 Jul 2015, 14:00
Official
Hello ubuhlalu,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 715253.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 715253.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)