Unable to open new account

<p>I opened an additional cheque account for my business online, during May 2017. This account, to this day is still not activated, although all documents have been sent to FNB that they requested, the last of which on 20 June 2017. I phoned the call cantre during June, after which the consultant assured me the account would be active by the next day, this is almost a month ago. I then visited the branch to open the account where I was informed that they cannot assist with online applications and that the process is slow, I should just be patient. For two months, the fees are collected for the bank account although I cannot use it - how patient should one be? I find this to absolutely rediculous. Why do you even offer the service is you clearly cannot provide support for it. </p>