Unable to open an account

After more than 96 hours of waiting for a promised call from one of their consultants (as per FNB website), I decided to go to a branch at La Lucia Mall this afternoon to open an account. I got impersonal service from an uninformed lady who toyed around with my time for more than 5 minutes only to say that she could not assist me. <br> <br> This is my third time trying to move to FNB, and I have been told different versions of what to bring and when I do, the story changes. Clearly FNB has soooo many clients they do not want more on board. I will be taking my business elsewhere if I am not contacted in the next 2 hours.