Unable to open a simple bank account

A few days ago, I visited the FNB in the Glen Shopping Centre to open an account, as requested by FNB, I submitted all my documents, they informed me that since my place of living was a corner building that they would have to check the address personally. The next day I received a call saying the address was verified and my account would be opened the next day and I would be emailed the details, following which I'd receive an SMS to notify me when I could collect my card. The next day I received no such email so I called the branch to which they informed me that the account would be opened in 20 minutes and I would receive an email.<br> <br> It's been three days now with no response from FNB, whenever I call them, there is either no answer or they keep me on hold, informing me that the person doesn't seem to be around.<br> <br> Kindly assist.<br> <br> Thank you