UNABLE TO OPEN A SENIOR FIXED DEPOSIT

I started the 2nd of June 2015 trying to open a senior fixed deposit account , according to your rules for the ebucks promotion i should open it online, at a atm or fnb app. i tried all these , every time getting the message , we are working on your application. Four days have passed, yesterday i went to the branch to ask, i tried to open it there with there help, still the same message. I phoned the number for investments ***, still nothing, it sounds like chaos in the background , ref numbers: ***.*** your e-mail is [Email Removed] one of the messages received: Dear Louis<br> We have received your application for the FNB Senior Fixed Deposit.<br> Your application has been sent for further evaluation and we'll get back to you with a response as soon as possible.<br> If you have any enquiries, please call ***, using reference number ***. <br> Yours Sincerely<br> First National Bank<br> What do you want to evaluate??, the money is in my encore gold cheque acc??<br> DO YOU WANT MY MONEY? IT IS A LOT?? OR SHOULD I GO TO ANOHER BANK??<br> Please note: I already started 2 June, this acc should start from the 2 June??