Unable to make phonecalls on my simcard + incorrect debit

I took out a Iphone 8plus phone with a simcard with 200 voice minutes + data in October. Before the end of October i told them to load the airtime and data onto one of my other simcard, and this was agreed. Now on the 1st of December i was debited R799 for for new device + airtime. I was also debited R111 for the old Flexi contract (50mins + 1 GB Data) that was agreed to be terminated end November. My situation right now is 1) I can see the 200minutes + new data on my normal simcard 2) I cannot make phone calls from this simcard. I can however make calls. 3) I was debited the R111 for the 50mins + 1GB of data, however i do not see this data. 4) FNB COnnect says that my simcard is softlocked as they cannot see the debit order for the fnb connect contract? 4) FNB Smart Devices says that they cannot assist me as this is a sim card problem?

I have call references as follows for being unable to make calls. #RN ********** 2673 #RC ********** 9477

I am seriously unhappy as it seems like no one can assist? Please email me with feedback as i cannot receive phone calls.