Unable to make payments since authorisation requests are not received on the Banking App

<p>So the issue started where I was unable to make a payment from Online Banking since I'm not getting the authorisation request on my banking app. I filed a complaint online.</p> <p> </p> <p>Shortly after that I phoned FNB and spoke to a bunch of different people who kept transferring me, putting the phone down in my ear or redirecting me to an invalid extension...</p> <p> </p> <p>Someone said I need to clear the app's data and verify the app again. I did this, but it is still in the same state where I can get my login notifications, but not the payment authorisation notifications. This person put the phone down while I was following their instructions.</p> <p> </p> <p>Someone in the Online Banking department said I need to speak to the Banking App department and transferred me. The next person said I need to have all my devices unlinked from my banking app in order to verify a new one. She then transfered me to the Smart Device section.</p> <p> </p> <p>In the Smart Device department, they told me that the system shows that my smart device account is closed but that there is one installment due... (the account has been closed for about a year already). When we realised that I'm in the wrong department, she tried to transfer me to the Banking App department again, but entered the wrong extension code and I was disconnected.</p> <p> </p> <p>While all this was going on, the complaints department tried to phone me, but I missed their call while being on the other call. When i phoned them back, someone answered the phone, but I could only hear people talking in the background, no-one spoke to me. This happened 3 times.</p> <p>This person answered on the 4th call, but put the phone down in the middle of me trying to explain my situation.</p> <p> </p>