Unable to make payments and FNB unable to assist

I am so frustrated with this bank...!! ! I asked them 2 years ago to change my email address, just to find out that my email for my One Time Pin was not changed. NOW for some unknown reason I don't receive my OTP via sms, and I can't receive it via email (because it still goes to an email that doesn't exists for 2 years already). What a mission to get a number for the call centre .. When I eventually found a number to phone they say they experience load shedding .... they must live in another country because their load shedding lasts for 4 days... after 5 tries and being cut off and more than 10 minutes on the phone still no luck! When I asked the guy to phone me back if they cut me off again, he said they are unable to make call out.

I have urgent payments to make and was requested to phone ********** which is not available!

I was one of the most loyal FNB clients BUT I HAVE SINCE CHANGED MY MIND