1 reviews | Active since Nov 2015
Unable to make online banking
This is the third week not been able to make online banking because I don't receive OTP. This not only OTP but it includes sms delivery reports, I also tried to make banking from another bank and still I didn't receive OTP. Last week I called FNB online banking and I was told the problem is with FNB connect, FNB connect is contacted and it says it's FNB online banking. I am so stressful, how will i know if they don't know? can somebody assist me. I am giving FNB only 24hrs to resolve this matter or I take this matter to the banking umbuds because this is not for the first time I experience this. This is unacceptable!!!
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one