Unable to make contact
i have been trying to communicate with FNB to downgrade my account and also to understand why there are charges on my account. 4 weeks later i am still bouncing emails. Please provide me with and email address that will be responded to. I am in australia
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Replies (2)
FNB (First National Bank)'s replyOfficial
17 Apr 2019, 09:40Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply17 Apr 2019, 09:40
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
's updateReviewer Update
03 May 2019, 03:54I would like to further to express my unhappiness with FNB.
FNB response :Kindly be advised that your scheduled payment alerts service fee charges were reversed. - the amount have been reversed however this month it has again been debited.
2dnly, i was promised that my account would be downgraded to an easy account and it would take 7-10 days. *( on the 16th April 2019_ Again the account has been debited with the incorrect account fees.
I would appreciate for the account to be corrected and refund to be initiated. And an appropriate explanation why this has been resolved, to my satisfaction.
regards, Jolene
's update03 May 2019, 03:54
Reviewer Update
I would like to further to express my unhappiness with FNB.
FNB response :Kindly be advised that your scheduled payment alerts service fee charges were reversed. - the amount have been reversed however this month it has again been debited.
2dnly, i was promised that my account would be downgraded to an easy account and it would take 7-10 days. *( on the 16th April 2019_ Again the account has been debited with the incorrect account fees.
I would appreciate for the account to be corrected and refund to be initiated. And an appropriate explanation why this has been resolved, to my satisfaction.
regards, Jolene