Unable to make card transactions online

I cannot make online transactions on my Kulula Credit card. They are rejected automatically before the 3D Secure screen. I called *** as suggested which takes my directly to someone in 3dsecure department. They see the transactions made on multiple sites all rejected due to a block apparently due to high risk, however it's local sites like makro, bottles, payfast ect. However to unblock these transactions I need to speak to ***** department. They then give me a number which I phone and they say no I must speak to another ***** department, so confusing why multiple ***** departments. I get the number and call that. The voice prompt says there is no account linked to my number(maybe because it's a Kulula account) Please enter a phone number, which I do and it just says the same thing. I even tried no entering a number it hangs me up, There is no way to speak to an actual person. What if there is real ***** on my account it will be impossible to report.

So I called the first 2 numbers over and over again maybe 20 times total wasting 100 minutes of airtime, where I have to reauthenticate and explain the issue over and over again. An also explain that the 3rd number which is the department I really need to speak to does not work.

Note I have been making these calls yesterday and today and I am beyond frustrated.

The last person I spoke to I left my details for a manager to contact me. I don't have any faith in that actually happening hence why I am typing this.

I am on the verge of closing my credit card account as it is unusable(for a week) now.

Note physical card swipes work fine.