1 reviews | Active since May 2017
Unable to make an URGENT Pay & Clear transfer
<p>I needed to desperately transfer cash to a friend who was in a dire situation and the FNB app and online system would not make pay & clear transfers at all. I was traveling but kept trying multiple times from around 7pm till 6:45am the next day. I now have miraculously managed the make the payment and at this point I can't even reach the person to make sure they've gotten it. They could be in a seriously dangerous situation at this moment and I was rendered powerless to assist due to **** service from FNB. </p> <p> </p> <p>Completely unacceptable service! Should anything have happened to my friend, FNB will be partially to blame </p>
Good day Mrs. mbono
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Mrs. mbono
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***