Unable to get temp card from pinetown branch

I would like to express my utter shock and disappointment and the lack of service experience at FNB in Pinetown, on crompton street.

A few days ago I lost my Premier card, I used the app to block and cancel it. At 14h00 I went to FNB branch in Pinetown, crompton street, and requested a temp card to use, since ordering a new one takes 3 -5 working days. Its 23/12 so I new wasnt going to get delivered intime for my Xmas shopping and so on

The lady at the door informed me that there was no way they could assist me with a temp card since my account is premier. She then porceeded to go ask the tellers and the managers since I was insistent and knew as a fact from friend anf family that a temp card is always issued.

To my dismay I was told that my only option is to use my app to withdra the cash i needed. What is the point of digital bank when I still have to with draw money and on top of that incur bank fees.

This is really disappoint as a premier client at an actual branch that I could not be assisted, I am paying quiet a hefty monthly fee for this account and it called "premier", so i dont understand why this sort of issue even exists.