1 reviews | Active since Jul 2016
Unable to get proof of payment
<p>I have a FNB account and only use online banking to make EFT's. On 21 July 2016 I made an EFT payment but did not receive a proof of payment. I phone FNB to obtain the proof of payment, but was told that I need to confirm my card number and pin number. I have my card, but dont remember my pin as I dont use the card. If FNB did send me the proof of payment initially, I wouldnt need to request it again. Why cant I get a proof of payment ???</p>
Good day j****-du-preez,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is . 978379
Regards Complaints Resolution
Melinda Duvenhage
Email address: ********** Tel number: ********** (option one)
Good day j****-du-preez,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is . 978379
Regards Complaints Resolution
Melinda Duvenhage
Email address: ********** Tel number: ********** (option one)