Unable to get my Cashpassport

<p>I app**** and submitted a copy of my Passport & Flight tickets online. The Cashpassport was approved and I chose to collect it from the Parow FNB branch.</p> <p> </p> <p>I went to collect the product from your branch today and was advised that I need to present my passport and flight tickets once again. Why should I present it if I have already submitted it on your website? I was not advised to represent it at the brach upon collection. I offered the branch copies of the required documents but was asked for the original.</p> <p> </p> <p>I would like to have my cash passport delivered to my door free of charge or else I am moving my Cheques account to another bank.</p> <p> </p> <p>Your service has become appauling lately.</p> <p> </p> <p> </p>