Unable to get card

Open a new account and get forced to go to a branch to collect card and wait for more than an hour without getting helped. Try to phone to report it and get put through to the wrong department 3 times, try to log a complaint on the app and that doesn't even work. Please remind me why I want to be an FNB client again. Please join us in 2022 where you deliver the card to me instead of putting me at risk during a pandemic to sit with people in a queue for hours like it's the year 2000 at home affairs queue. I would like the account cancelled and closed if the card cannot be delivered.