CM
Charl M

1 reviews | Active since Jun 2017

08 Jul 2017, 06:53

Unable to get Assistance

<p>Asked for replacement credit card 18 days ago. FNB sent numerous smses and email advising that I appointed a thrud party to collect card (which is true). Now thurd party can not get card, and I have tried to contact FNB via email, with theirgeneric 48hr reply email comming back. 48hrs come and go and no replea from them. Webt to Facebook, contacted FNB via messenger, no reply. IF FNB replies, please advise what I am paying Premier Fess monthly for wgen you are not at all capable of replying to a customer?</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Jul 2017, 10:08
Official

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.

Regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option one)