mM
malebom M
1 reviews | Active since Oct 2011
05 Feb 2015, 10:38
UNABLE TO GET ASSISTANCE
Im very disappointed with my bank I have been with FNB for year now , i had an emergency that i needed sorted out today but when i called they said the system could not recognise me as they don't have my id and proof of address , really what nonsense is that . requested for call back as the call was waste of my airtime and it was confirmed that they do not do call backs
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FNB (First National Bank)'s replyOfficial
05 Feb 2015, 10:55Hello seshe,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 618390.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 618390.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply05 Feb 2015, 10:55
Official
Hello seshe,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 618390.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 618390.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)