unable to get a bank card

<p>i went into the FNB Vangate branch to get a new bank card. after waiting 40 minutes and sent from collections counter to two different consultants, i eventually dealt with Rabia Martin and she told me they are unable to help me saying that i have two profiles on their system and they need proof of address again after submitting it and the same branch accepting it when they issued my first card. so I don’t understand why they will not accept the same proof of address again? Please make me understand what the issue is as I took off work early today to have this sorted, only to wait so long and be turned away again.</p> <p>Your urgent feedback would be appreciated and I do not expect to wait so long for a card again as this takes up my time at work.</p> <p> </p> <p>thank you.</p>