UNABLE TO GET A 1 ACCOUNT SETTLEMENT LETTER

i HAVE BEEN TRYING TO GET A SETTLEMENT LETTER ON A 1 ACCOUNT SINCE LAST WEEK I HAVE STIPULATED THAT IT IS A 1 ACCOUNT, AND PROVIDED THE ACCOUNT NUMBER HOWEVER - FNB SEEM UNABLE TO PROVIDE THE REQUIRED INFO I HAVE RECEIVED EMAILS WITH INSTRUCTIONS - WHERE THE PROMPTS DO NOT EVEN EXIST ON ONLINE BANKING I HAVE REPEATEDLY SENT EMAILS FOR CLARIFICATION, BUT NO RESPONSE THAT IS HELPFUL I HAVE RECEIVED EMAILS WITH CRYPTIC ATTACHMENTS - NOTE - I DO NOT MEAN ENCRYPTED - JUST USELESS I HAVE TRIED CALLING - AND SPENT CLOSE TO 2 HOURS ON CALLS - I AM EITHER CUT OFF OR PASSED AROUND I HAVE NOW BEEN DIRECTED TO FBN CONNECT AND BEEN ON HOLD HERE FOR 20 MIN SO FAR THERE IS A MESSAGE THAT THEY ARE EXPERIENCING HIGHER THAN NORMAL CALL VOLUMES - BUT FOR GOODNESS SAKES - FBN IS A HUGE ORGANISATION - ARE THERE NO CONTINGENCIES OF COURSE - I AM PAYING FOR ALL THESE CALLS - ARE THEY EVEN GOING TO REIMBURSE ME FOR THIS INCOMPETENCE - DEFINITELY NOT

ONLINE BANKING IS NOT USER FRIENDLY AND I CONSIDER MYSELF QUITE TECH SAVVY

HOW ON EARTH DO I GET ASSISTANCE

FYI - I HAVE A RECORD OF EVERY EMAIL, EVERY CALL EVERY CONSULTANT I HAVE SPOKEN TO

I REALLY HOPE THAT I DO NOT GET A GENERIC RESPONSE

NOMEBODY NEEDS TO TAKE ACCOUNTABILITY TO FIND THE ACTUAL ACCOUNT - THROUGH INTERNAL CHANNELS - AND COME BACK TO ME WITH AN ACTUAL ANSWER, NOT SOME GENERIC USELESS INSTRUCTIONS TO FOLLOW FOR GOODNESS SAKES DO YOUR GODDAM JOBS