Unable to even reissue creditcard

On the 18th of October Thatho confirmed a ***** attempt, cancelled the credit card, issued a new one, sent us to the local branch. If money was drawn *******ly a ***** case must be opened. At Brackenfell branch Lizelle confirmed no money was lost, the card was cancelled and re-issued. After 3 to 5 working days a new credit card should be delivered. The last sign of competency. 28 October 2019 – I phoned *** to enquire about the delivery. After about 15 minutes I reached Lydia who tranferred me to Kgosiame who confirmed no card was issued. I had to hold on while she investigated. After twenty minutes I realized that she disappeared. One hour and ten minutes on the phone - wasted. 29 October 2019 – A ****y Brackenfell security tried to brush me off to a telephone or WhatsApp. I insisted on a consultant. Yonella confirmed - card was cancelled; an indication of a reissue, no sign of delivery instructions. How *********** that no FNB branch could reach HO or was more professionally treated than an ordinary client. Even Gemelle could only constantly try to chase bluebottles from a carcass. William answered after twenty minutes, told Yonella to hold on for investigation, vanished. A second tiring attempt reached Joshua who transferred the call to card services where the call was not answered but eventually cut off. How can we help you?!! Jacques Celliers get an office, sit down and smell the rot from the head, what’s left of Barclays which I proudly joined in 1975.