MS
MARTIENETTE S
1 reviews | Active since Aug 2020
04 Aug 2020, 12:41
UNABLE TO DISPUTE DEBIT ORDER
I AM STRUGGLING SINCE THE 25TH OF JULY WITH FNB......I HAD A POLICY WHICH I CANCELLED LAST YEAR AND THIS MONTH I SAW THAT THE POLICY STARTED TO DEDUCT AGAIN FROM MY ACCOUNT TWICE.THEY EVEN TOOK DIFFERENT AMOUNTS OF MONEY FROM MY ACCOUNT.WHEN TRYING TO CONTACT FNB AN AUTOMATED VOICE SAID THE DEBIT ORDER FUNCTIONALITY IS DISABLED I MUST USE ONLINE BANKING,CELLPHONE BANKING OR THE FNB APP.I USED ALL THOSE METHODS BUT WITH NO SUCCESS I EVEN TRIED SECURE CHAT AND GOING TO THE BRANCH BUT STILL I DID NOT GET ANY HELP.HOW DOES IT WORK THAT FNB ALLOW SUCH TRANSACTONS ON MY ACOUNT BUT WHEN I WANT TO STOP AND DISPUTE IT I CANNOT. FNB IS NOT TREATING ME FAIR REALLY....
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MARTIENETTE S's updateReviewer Update
05 Aug 2020, 08:38I WOULD LIKE TO THANK HELLO PETER FOR YOUR QUICK RESPONSE REGARDING THIS MATTER.
FNB CONTACTED ME IMMEDIATELY YESTERDAY VIA EMAIL AND KEPT ME UPDATED THROUGH OUT THE WHOLE DAY WHILE TRYING TO RESOLVE THE ISSUE I HAD.THIS MORNING A VERY FRIENDLY AND PROFESSIONAL CONSULTANT CALLED ME AND RESOLVED MY ISSUE.SHE EVEN EXPLAINED TO ME WHY THESE PEOPLE WERE ABLE TO DEDUCT MONEY FROM MY ACCOUNT AGAIN.I CANNOT RECALL HER NAME ,BUT I WANT TO THANK HER AND FNB AS A WHOLE FOR RESOLVING MY CASE,CONTINUE TO RENDER A GREAT SERVICE TO EVERYONE.....STAY SAFE
FNB CONTACTED ME IMMEDIATELY YESTERDAY VIA EMAIL AND KEPT ME UPDATED THROUGH OUT THE WHOLE DAY WHILE TRYING TO RESOLVE THE ISSUE I HAD.THIS MORNING A VERY FRIENDLY AND PROFESSIONAL CONSULTANT CALLED ME AND RESOLVED MY ISSUE.SHE EVEN EXPLAINED TO ME WHY THESE PEOPLE WERE ABLE TO DEDUCT MONEY FROM MY ACCOUNT AGAIN.I CANNOT RECALL HER NAME ,BUT I WANT TO THANK HER AND FNB AS A WHOLE FOR RESOLVING MY CASE,CONTINUE TO RENDER A GREAT SERVICE TO EVERYONE.....STAY SAFE
MS
MARTIENETTE S's update05 Aug 2020, 08:38
Reviewer Update
I WOULD LIKE TO THANK HELLO PETER FOR YOUR QUICK RESPONSE REGARDING THIS MATTER.
FNB CONTACTED ME IMMEDIATELY YESTERDAY VIA EMAIL AND KEPT ME UPDATED THROUGH OUT THE WHOLE DAY WHILE TRYING TO RESOLVE THE ISSUE I HAD.THIS MORNING A VERY FRIENDLY AND PROFESSIONAL CONSULTANT CALLED ME AND RESOLVED MY ISSUE.SHE EVEN EXPLAINED TO ME WHY THESE PEOPLE WERE ABLE TO DEDUCT MONEY FROM MY ACCOUNT AGAIN.I CANNOT RECALL HER NAME ,BUT I WANT TO THANK HER AND FNB AS A WHOLE FOR RESOLVING MY CASE,CONTINUE TO RENDER A GREAT SERVICE TO EVERYONE.....STAY SAFE
FNB CONTACTED ME IMMEDIATELY YESTERDAY VIA EMAIL AND KEPT ME UPDATED THROUGH OUT THE WHOLE DAY WHILE TRYING TO RESOLVE THE ISSUE I HAD.THIS MORNING A VERY FRIENDLY AND PROFESSIONAL CONSULTANT CALLED ME AND RESOLVED MY ISSUE.SHE EVEN EXPLAINED TO ME WHY THESE PEOPLE WERE ABLE TO DEDUCT MONEY FROM MY ACCOUNT AGAIN.I CANNOT RECALL HER NAME ,BUT I WANT TO THANK HER AND FNB AS A WHOLE FOR RESOLVING MY CASE,CONTINUE TO RENDER A GREAT SERVICE TO EVERYONE.....STAY SAFE