1 reviews | Active since Jul 2011
Unable to deliver sim card
<p style="color: #555555;"><span style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">How many times must i phone and ask you to ensure you deliver before 3pm. Ive noted it on the application. I phoned in on friday 18 nov and your consultant made a note as well. Today again i phoned in ro advise. Again your consultant made a note and was going to follow up with digital planet. Now i get a sms its been cancelled as you are unable to get hold of me. FNB ive had deliveries from all over and never have i had issues with other delivery companies. </span></p> <p style="color: #555555;"><span style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">I suggest you change your delivery contractors as they do not know who to read.</span></p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
FNB AFTER ALL THIS I FIND OUT WHY I CANT USE THIS SIM.
You have send me a TERMINATED sim card. Seriously?
FNB AFTER ALL THIS I FIND OUT WHY I CANT USE THIS SIM.
You have send me a TERMINATED sim card. Seriously?
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Apologies does not help. I need this sim card and i get the feeling that your escalation process is just something you write on HelloPeter so that people can get the impression something is actually being done. Or you could have so many escalations (bad service i suppose) that you cant get to any.
Apologies does not help. I need this sim card and i get the feeling that your escalation process is just something you write on HelloPeter so that people can get the impression something is actually being done. Or you could have so many escalations (bad service i suppose) that you cant get to any.